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Bridge the cloud support gap with a great partnership and help where you need it most.

Designed to work in partnership with your team, Cloud Essentials has developed a new kind of cloud support service designed to bridge the gap between what is taken care of as a matter of course by Microsoft and what your own in-house support provides.

Services include:

    • 3rd and 4th-line support issues that require in-depth expertise or best practices advice.
    • Proactive tenant management and recommendations.
    • Familiarisation with and optimisation of new features.
    • Management reporting, including adoption rates and potential for licence savings.
    • Assessment of your security and governance posture​.

By choosing to work with Cloud Essentials your team will get:

    • Direct access to cloud experts with decades of experience in supporting mission-critical legacy and hybrid environments. 
    • Tech-savvy, legal and governance expertise that will help you optimise Microsoft data protection and compliance controls for your business.
    • Familiarisation with and optimisation of new features.
    • Impartial advice on best-of-breed third-party solutions that may address any gaps and save licence costs.

The net result is to eliminate risk to your business, drive better value out of your Microsoft investment, and to free up your team to focus on higher-value tasks.

Terrence Basdeo

The level of enthusiasm and willingness to support Aspen with regards to the contracted services from Cloud Essentials is second to none.  They are just as supportive from a project and professional services standpoint with some of the most knowledgeable individuals in the ‘365’ space.

Terrence Basdeo, Technical Operations Manager

We've taken the complexity out of choosing the right support package by offering just two core services, along with any bespoke extra services you need: no more, no less.


  • Premium 3rd-line support
    (up to 15 tickets/month)
  • Access to experienced & skilled Microsoft experts
  • Normal business hours
    8am-6pm, Mon-Fri excl Bank Holidays
  • Monthly analysis & optimisation recommendations
  • Account management
  • Bi-annual security review

Partner PLUS

  • All Partner services, PLUS
  • Up to 30 tickets per month
  • Extended business hours by arrangement
  • Technical account management
  • Quarterly security review sessions hosted by a senior cloud architect
  • Annual data governance roadmap workshop

Partner Bespoke

Tailor your service from a range of options that include:

  • Complex tenant support
  • Backup & recovery support
  • Data classification & taxonomy support
  • eDiscovery support & training
  • Governance advisory

Get a quote for your Microsoft 365 support

Get a quote or simply have a chat!

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