Last Updated: January 2018
Cloud Essentials is committed to protecting your privacy.
This privacy statement explains what personal data Cloud Essentials collects, protects and makes use when you use this web site.
What data we gather
When using this website you may choose to share the following information with us:
- Your first and last name, job title, and current company
- Contact information including your preferred email for communication (typically your corporate email address) and a contact phone number
- Project related information
- Any additional comments that you may have relating to a product enquiry or a blog article.
How we use your data
The personal information you provide on this site is used expressly for:
- Responding to your requests and providing customer service.
- Enabling you to connect your social networking community when commenting on a blog article.
- Sending you occasional emails featuring technical insights and event invitations relating to the solutions and subject areas covered in this website.
Important: You have the ability to opt out of this communication at any time. See also Rights and Requests below.
The data collected from this site will only be shared with your consent or as necessary (to our authorised suppliers and partners) to respond to a query, or at a later date, to deliver a solution.
How data is collected
- Contact forms – When you request information about a certain solution, service or product on our web site, we use Active Campaign forms to collect this information.
- Emails – Any email links on our web site simply launch your local email client and your email is sent direct from your email platform into our Office 365 service.
- Newsletter Subscription – If you subscribe to our Cloud Essentials newsletter, we will collect your business email address into Active Campaign.
- Blog comments – Should you choose to add a comment to any posts that we have published on our Cloud Essentials blog, you have the option to login via your social network using Disqus, in which case your information may appear next to your comment.
For more information on each of these areas see below:
Cloud Essentials uses third-party cookies supplied by Google Analytics, Canddi and Active Campaign.
Like many other commercial organisations the world-over, we have incorporated these cookies to enable us to understand how our site is being used and therefore how to enhance our site.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
You can learn more about Google Analytics or opt out if you wish. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website. All modern browsers allow you to change your cookie settings.
We use a third-party website analytics tools from CANDDi which tracks user interaction on our website.
Information is gathered from any forms that you may complete and any emails interactions which we have with you.
We use this information to make our websites and content better and provide a better service to you. We do not share this with any third parties.
LinkedIn, Twitter and other social networks
These services provide social buttons and similar features which we use on our website – such as the “Share on LinkedIn” and “Tweet” buttons.
To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive and of a professional nature we imagine this is not a concern for most users.
Third-party data processors
Active Campaign is a third-party data processor and is used to manage our enquiry forms and newsletter subscriptions.
To enable expedient processing of any enquiries that come through our web forms, your information is pushed from Active Campaign into our Microsoft Dynamics CRM (over a secure link) and a notification is emailed into our Office 365 email service.
If you use subscribe to our Cloud Essentials newsletter your email address will remain within Active Campaign’s database until you specifically request removal from the list.
To allow you to discuss our blog articles and some web pages we use a discussion system called Disqus.
Disqus does not identify you personally unless you are logged into Disqus, in which case it is linked to your Disqus, Google, Twitter and Facebook accounts.
Security of your personal data
Cloud Essentials takes all reasonable technical, physical, and administrative steps to help protect your personal data in our custody or control from loss, misuse and unauthorised access, disclosure, alteration and destruction.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Updates to this policy
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
- Protection of Personal Information Act 4, no 4 of 2013 (POPI)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact us for clarification.
Your rights and requests
- Right to rectification – You can request that we edit any information at any time by emailing us at firstname.lastname@example.org
- Right to be forgotten – After receiving a request to be forgotten, we will permanently delete your record and all data associated with it within 30 days of receiving the request.
- Right of portability – If requested, we will export your data so it can be transferred to a third party.
- Right to object – At any time, you may object (via opt-out) to your personal data being used for specific purposes such as direct marketing.
- Right of access – We’re transparent about the data we have and how we use it. You can contact us at any time if you’d like to access to your data or if you have any questions about your data and how we’re using it.