The only way to really know if we’re a good fit is to get in touch, so let’s have a chat! One of our friendly experts will get straight back to you. You never know, this could be the beginning of a great partnership.


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Microsoft 365 Support

Work the technology to make the technology work for you.

Microsoft is a powerful business tool, but unlocking its full potential isn’t a once-off process. As a constantly evolving, adaptive technology platform, it requires an agile and ongoing adoption journey.
We’re here to make sure that journey delivers tangible returns.

Your needs

Your investment in Microsoft is considerable. Your returns should be, too. But who has the time to stay on top of every update, every interdependency, and every fresh feature coming down the pipeline?   

You need a partner to help you ride the technology wave towards maximum productivity, security and compliance, and address the risks and opportunities that arise along the way. 

Our solution​

As Gold certified Microsoft partners with years of migration, deployment and support experience, we know the existing technology backwards. Better yet, we also have the inside scoop on new features coming down the pipeline. That means we can both troubleshoot your existing environment and proactively drive its evolution towards even greater value as our partnership progresses. 

All our recommendations are grounded in the latest security, compliance and governance best practices. We also use a RACI model (Responsible, Accountable, Consulted, Informed) to ensure full clarity on the division of responsibilities and handling of support tickets. 

What’s included?​

Impartial advice

based on regular review sessions to continually improve and refine productivity, security, governance and ROI.

Experts on call

as an extension of your internal team, to support everything from email to OneDrive, SharePoint, Teams, Yammer and more.

Meaningful reporting

on consumption, licensing, security events and audit logs to inform future decision-making.

Proactive tenant management

(on request) for the central management of complex tenants.

Talk to us about your support needs

Our support credentials

  • 7 Gold Microsoft Partnerships 
  • Microsoft Content Services Partner 
  • Extensive experience in highly regulated sectors 
  • 11 years’ experience in complex cloud migrations and deployments 

Our favourite challenges

We love working with progressive IT teams, where there’s a strategy for deep adoption of Microsoft 365 capability – but simply not the capacity to keep up momentum. 

Working as an extension of the team, we fill the gaps in 3rd/4th tier support using our expertise and Microsoft relationship to escalate issues and get to resolutions quickly.  

“The level of enthusiasm and willingness to support us with regards to the contracted services from Cloud Essentials is second to none. They are just as supportive from a project and professional services standpoint as some of the most knowledgeable individuals in the ‘365’ space.”Operations Manager, Global pharmaceuticals client

Our Microsoft 365 support experience

We’ve been around the block with Microsoft 365 support a few times – here are a few of our highlights.