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Support

Keep your solutions running at their best.

Cloud Essentials offers comprehensive management and support services for all our solutions.

Once the relevant technologies have been deployed and the implementation phase of the project is complete, our teams don’t just disappear. We will continue to provide assistance to ensure that our solutions are effectively managed and run, in-line with ever-changing business operations.

Support During Pandemic

We care deeply about the safety and health of our employees and our customers.

Cloud Essentials is committed to the proactive prevention of the spread of the COVID-19 virus within our organisation and, as such, all staff in the UK and South Africa, and our partners, are now working remotely.

We wanted to assure you that we are fully equipped to continue supporting you as usual.

Contact us by email or complete our form with your support request.

UK & EU Region

Support Times

Monday – Friday, 9am – 5pm

(UK time) – Excluding UK Bank & Festive Holidays.

Festive Help Desk Hours

Tuesday, 24th Dec: 9:00 – 12:30
Friday, 27th Dec: 9:00 – 17:00
Monday, 30th Dec: 9:00 – 17:00
Tuesday, 31st Dec: 9:00 – 15:00
Thurs, 2nd Jan: 9:00 – 17:00
Friday, 3rd Jan: 9:00 – 17:00

Africa & Middle East Region

Support Times

Monday – Friday, 8am – 5pm

(South Africa time) – Excluding Bank & Festive Holidays.

Festive Help Desk Hours

December 23 – January 6: Support is available only through email (no phone support provided). Please use the form or email us directly.