Is it even possible to have a conversation today without someone mentioning ChatGPT? Over the last six months, AI has exploded into the public consciousness, with varying opinions on whether it’s the best thing since sliced bread or the end of the human race as we know it.
We may not have a definitive answer to that one as yet, but as technology experts, there’s one thing we know for sure: AI is here to stay.
Those willing and able to harness its time- and cost-saving potential stand to gain an invaluable competitive edge. But without adequate care that edge can cut both ways…
Risk vs Reward
Every day, new roles are being created to define AI policies and usage within organisations, identifying opportunities to exploit this emerging technology for business advantage. These opportunities include everything from next-level virtual assistants and CRM chatbots, to automated content creation and detailed business insights.
The potential benefits of AI are vast, but they are not without risk – risk that few organisations are currently equipped to handle (or even fully understand). Those scrambling to find the answers are often not the leaders of the adoption charge, but the Compliance Managers and CISOs responsible for meeting the challenges that lie ahead.
Bridging the gap between these AI stakeholders is the first challenge of any corporate adoption journey.
Finding common ground
In order to harness the full potential of AI within your organisation, there are three critical questions that need to be asked.
- What risk does AI present within your organisational context?
- What reward does AI present within your organisational context?
- What level of investment are you willing to make to minimise (1) and maximise (2)?
These answers cannot be found by any one department. Rather, they require active participation and decision-making from stakeholders across the business. This can be a challenging process when the various stakeholders all speak a different business language (and in our experience, they usually do).
So, how do you get everyone on the same page? Lexicons like this one can provide a helpful foot in the door. That said, learning the lingo is only one step in a much larger process. It’s also vital to ensure everyone is familiar with what AI can do, what problems it can solve and what vulnerabilities it can create within your specific context.
Only once this common ground is established, can you effectively identify where AI’s greatest potential value lies for you, and which capability gaps need to be addressed first.
A compelling case for urgency
AI’s rapid advancements over the last few months make a compelling case for expediting corporate AI strategies. We’ll dive into more detail on how and why over the coming weeks, but suffice to say identifying and protecting your sensitive information should be your number one, AI-enabling priority.
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