Client: Empact Group (ex Compass)
One of the largest food services and facilities companies in the world, operating in over 50 countries and providing services in over 30,000 client locations, Compass Group Southern Africa shareholding was acquired by Thebe Investment Corporation (Pty) Ltd (TIC) in March 2019. The resulting company, Empact Group, needed to create its own independent IT environment with no negative impact on its workforce from day one of operations. Our prime goal was to ensure business as usual for all Empact employees and customers. There needed to be minimal user input because the business is widely distributed with many staff working on site across 30,000 client locations. There were also significant time constraints on the migration. Compass Group had three domains to migrate and a number of systems that were not running the optimal operating system version. In addition, there were 13 separate historic businesses that had to be accounted for, when supporting email traffic from the long-standing customer base.
We’re proudly vendor agnostic and scope out every project with our clients, before selecting an approach that suits their commercial needs. In this instance, we identified Binary Tree as our optimal partner for both the migration of the Outlook email and OneDrive for Business workloads, as well as for transitioning vital infrastructure.
The migration was phased to take place over the course of several months. In order to minimse disruption to the business we established co-existence from day one with fault-free email exchange, meeting scheduling and document-sharing between all staff, regardless of whether they had already been moved to the new Empact Group Office 365 tenant, or were still part of the main domain. Throughout the migration process, BinaryTree’s ability to keep email addresses and calendars in sync meant staff could continue to work without disruption and, using address re-writing services, the outside world could still contact them using the legacy email addresses, any of the previously acquired company email addresses or the new identity.
In order to ensure that staff had immediate access to all their regular resources and applications after they had logged into the new environment, we created a new Active Directory (AD) service into which all existing user profiles, servers and other objects needed to be migrated. This ensured that it did not appear to staff as though they were brand new users; an important component in ensuring staff remained happy and able to get on with their day-to-day tasks. Binary Tree’s AD Pro solution allowed the AD migration to take place seamlessly and enabled all three domains to be migrated from one central console.
Once the new AD had been commissioned, the process of getting servers and client systems to switch across also proved to be a challenge owing to a mix of older platforms and a highly distributed workforce.
Read our insider tips on navigating complex migrations